Terms and Conditions

POLICIES & PROCEDURE  

Enrolment Terms & Conditions 

Objective:  

To maintain a high level of tuition provision, being flexible to deliver our market’s demands

Policy or Procedure:  

Student is required to read and understand our enrolment terms and conditions and we expect high  level compliance.

Class Attendance Policy

Objective:  

To preserve the class discipline and compel students to take the class lectures, to avoid the possible  failure in examination

Policy or Procedure:  

The student’s name at the time of admission will be monitored by our admin while the classes are going  on, and will call or message to enquire about the absentees. Students are expected to be in class on  time (ensure punctuality) and are expected to attend all lectures, class tests, and mock exams.

Technical requirements for attending classes

1)Our classes are conducted via our own Learning Management System (LMS) and students are supposed to login to the LMS to attend the live sessions.

2) Study material, class recordings, assignments, and doubts can be cleared through the LMS.

3) You will need access internet with a normal bandwidth, preferably join through laptops if not mobile phones to attend classes and can access LMS through a browser or through the app.

Refund of fees

1) If the Training Partner cancels the course before commencement, then 100% fees shall be refunded  to the students.

2) If the student cancels the enrolment before the training, 50% of fees shall be refunded.

3) No refund of fees for cancelation of enrolment after the commencement of class.

4) If the student has agreed the payment on installment basis and if the classes have started, the student is obliged to remit the balance installments on the due dates despite the student attending the class or not.

5)In order to claim refund, the student is required to send an email to operations@bradfordlearning-global.com and the team shall verify the details and respond to the student within 48 Hrs.

6) Once the refund is approved, the payment shall be released to the bank account of the student on or before 05th of the following month.

Fee deferment

Purpose:  

Deferral of tuition fee for the next study session

Policy or Procedure:  

1) Fee deferment request will only be considered via email.  

2) Student may be awarded deferral of tuition fee up to the next study session only. No deferral can  be claimed for more than one study session.

3) No transfers will be allowed after study materials have been issued.

4) All deferments should be done by the third class, and you are only eligible to defer once.

Fee Transfer Policy

Purpose:  

To clarify about the transfer of tuition fee from one student to another

Policy or Procedure:  

1) A fee paid by a student for specific course during a study session cannot be transferred

to another  student.

Class cancellation

Policy or Procedure:  

1) Proper Database is maintained of all the students in case of class cancellation, students Will be informed through WhatsApp or phone call from our committed administrators.

2) If the class cancellation is in consideration of management (public holiday etc.), students are informed  in the class.  

Make Up Class 

Purpose:  

Due to non-fore seen circumstances, class might be cancelled i.e., Examples of disruption may be any  hazard, weather problem, unplanned or unexpected holiday, and unforeseen problem with tutor or  any other event

Policy or Procedure:  

Make up classes shall be arranged in case of disruption of classes due to the occurrence of events  beyond the control of Bradford Learning Global

Complaint Procedure

1) We want to ensure that students feel comfortable to make a complaint and we would recommend that  initially concerns should be raised informally. You should raise your concern with the member of staff  that is most appropriate to discuss and hopefully resolve the matter. If you have been unable to resolve  your concern informally or feel your complaint to be of such significance that it requires a formal  response, you may wish to make a formal complaint. A complaint will normally be responded to within  48 hours.

2) Students should convey their displeasure with an aspect of their concern (Tuition, Staff,  Administration or Resources etc.) either to their Tutor or Coordinator via phone call or email.

3) If the matter is not resolved to their satisfaction or if it is of significant importance so they want  the matter to be investigated in detail, the students shall write an email to  complaints@bradfordlearning-global.com.

4) Any student that wishes to make a complaint to ACCA regarding your institution will be advised  to follow your institution’s complaints procedure first. If the complaint is not handled to their  satisfaction, the student then has the option to escalate their complaint to ACCA. If a student  has exhausted both your complaints process and ACCA’s, they can escalate to the appropriate  regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html

Students are requested to read and understand all that is stated above.